Embedded Files
Asynchronous, standardized training materials developed for the salesforce as context to support care teams in the use of medical device products.
Asynchronous, standardized training materials developed for the salesforce as context to support care teams in the use of medical device products.
- Unlocked navigation for learner control
- Links to additional information
- Feedback and learner question surveys embedded
- Player features and printable study guides added based on learner feedback
Separate materials for different regions, delivered by different instructors
The challenge:
Repetitive materials spread across multiple instructor-led training materials in different global regions, making it difficult to update materials and standardize learner experience.
The solution path:
Asynchronous standardized elearning enables a consistent learner experience, not only supporting all learners with the same information but allowing them to study the contextual anatomy and disease information prior to in-person discussions with trainers and peers.
My Role
My Role
As the instructional designer and elearning developer on the project, I collaborated with my teammates to establish standard elearning interactions to allow learners as much control as possible over their asynchronous experience. I executed the development of the elearning course, incorporating additional resources, such as glossary of terms, "ask a trainer" form, digital or printable study guide, and course feedback form. I ran roject meetings, drove and maintained our project schedule, managed relationships and communications with cross-functional stakeholders outside the project team, reviewed content against established standards, and conducted the content review process through our document control system.
As we executed against the established standards, I continued to look for improvement opportunities, both in the development and execution process, as well as in the value of the content and user experience of the course, and how they support the users' educational and performance needs. As we collected feedback, I partnered with the development team to add frequently requested features and content to support the learner experience in future courses and updates.
Applicable Skills
Applicable Skills
Instructional Design
eLearning Development
Project Management
Relationship Management
Communication
Teamwork and Collaboration
Content Editing
Tools
Tools
eLearning Development:
Articulate Storyline
Adobe Photoshop
Microsoft Office
Project Management:
Smartsheet
Microsoft Office
Feedback
Feedback
Learner feedback is overwhelmingly positive, and we continue to improve as we develop additional courses and update existing materials as necessary.
Project Challenges:
Project Challenges:
Complexity of content needs and program logistics for implementation across regions
Stakeholder buy-in
Planned Improvements:
Planned Improvements:
More connection to real-world application of the foundational knowledge in the field with scenario-based challenges
Incorporate company mission and purpose with "patients first, always" story to build empathy
Translations
Impact:
Impact:
Learners can spend in-person time with instructors on higher value practice activities rather than foundational information exchange
Foundational information is delivered the same way, and at the same level of detail, for every learner, regardless of region
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